LM201: Fundamentals of Customer Service and Safety
All participants attending any Landscape Ontario onsite seminar will need to present their proof of vaccination along with photo ID upon their arrival.

Grounds Maintenance Week (GMW) Day 3:
Vital to a successful operation, this portion of grounds maintenance week will cover the customer service and safety aspects of working in the landscape maintenance field. Participants will spend the first part of the day reviewing health and safety, including OHSA, hazard assessment and controls, WHMIS, transportation safety and the MLTSD and vehicle and driver licensing. Finishing up the day, participants will review key strategies for keeping your customers happy, including:
*Don't make promises you can't keep
*Listen to your customer
*How to deal with complaints

This day will benefit new employees, and those looking to lead crews.

Consider continuing with seminars Annuals and Perennials in Grounds Maintenance,Grounds Maintenance Turf,Pruning and General Standards, WHMIS 2015 GHS and Standard First Aid and CPR Level C.

LO member price: $138.00
Non-member price: $264.00
Maximum participants: 8
Location: Landscape Ontario, 7856 5th Line S., Milton
Instructor: Jeff Lowartz, CLT, CSL Group
Date: Wednesday March 2, 2022 9:00 am - 3:30 pm
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